Creator Store — fabricreator.com

Warranty, Returns and Refunds

Last updated: October 2026

At Creator Store we want your kit to work from day one. This policy explains how to cancel an order, what the warranty covers and when we accept returns and issue refunds.

1. Order cancellation

You can cancel your order within 3 calendar days of purchase, as long as it has not shipped yet. Write to us on WhatsApp or by email with your order number. Once it has shipped, it can no longer be cancelled.

2. 28-day warranty

All our kits come with a 28-day warranty from the day tracking shows the parcel as delivered. If tracking never shows it as delivered, we count from the day you received it.

What it covers

• Factory-defective parts: for example, a servo, a board or a power supply that does not work when you open the box.
• Shipping damage: parts broken or dented in transit. We file the claim with the carrier; you do not have to deal with the postal service.

What it does not cover

• Damage caused by misuse, overvoltage, wrong wiring, improper handling or accidents (for example, a servo burned by connecting it to the wrong power supply).
• Products that have been modified, soldered or altered.
• The 3D-printed parts you print yourself.
• Digital files (see section 5).

What we need to review it

• Your order number.
• Photos or a video showing the problem. For shipping damage, also a photo of the box.
• For a malfunction: the power supply or voltage you used and a short description of how you assembled and wired it.
• Keep the box and the part until the case is resolved.

How we resolve it

We send you the replacement part free of charge. In most cases you do not need to send the defective part back: the photos or video are enough. If we ever need to inspect it, we will ask you and cover the return shipping. If we cannot replace the part, we refund its value.

Limit: the warranty covers repair, replacement or refund of the affected product. Our liability never exceeds the price you paid for that product, unless the law of your country provides otherwise.

3. Change-of-mind returns

We do not accept returns because you changed your mind, except in countries where the law gives consumers the right to withdraw from an online purchase (for example, the European Union and the United Kingdom). In those cases the period and conditions set by the law of your country apply, with the minimum it establishes.

• Let us know on WhatsApp or by email within the legal period, counted from the day you received the order.
• The kit must come back complete, with all its parts. If it was used beyond what is needed to inspect it, we may deduct that loss of value from the refund.
• Return shipping, duties, taxes and any other transport costs of the return are at your expense, unless the law of your country provides otherwise.
• The duties and taxes you paid when receiving the order are charged by your country’s customs, not by us, so we cannot refund them.

4. Refunds

When a refund applies, we process it within 5 to 10 business days (or the period set by the law of your country, if shorter) from approval or, if there is a return, from the day we receive the product or proof that you shipped it. It is credited to the original payment method; how long it takes to show depends on your bank or payment platform.

5. Digital files

Digital files (STL models, Arduino code and the control app) are delivered instantly and are non-refundable once downloaded. If you cannot access them or picked the wrong version or format, write to us and we will send you the right one.

6. Lost parcels

If your order does not arrive, see the lost parcels section of our shipping policy: it explains when a parcel is considered lost and how we choose together between a free reshipment or a full refund.

7. Schools and STEM organizations

Creator Store offers special terms for institutional purchases by schools, universities, STEM academies and robotics labs. Contact us directly to learn about the options.